Refund Policy

1. Overview

At TargetPulse, we strive to provide exceptional email verification services. This Refund Policy outlines the circumstances under which refunds may be issued for our credit-based service.

We provide digital email verification services only and do not sell or ship physical goods.

2. How Our Credit System Works

TargetPulse operates on a credit-based system for email verification:

• 1 Credit = 1 Email Validation: Each email address verification consumes 1 credit from your account
• Pay-As-You-Go: Purchase credits in bulk at any time (packages from 2,000 to 1,000,000 credits)
• Recurring Credits: Subscribe to monthly recurring credit packages with a 5% discount
• No Expiration: Credits never expire and remain in your account until used

3. Free Trial Credits

New users receive 1,000 free trial credits to test our email verification service. Please note:

• Trial credits are provided free of charge with no payment required
• Trial credits are non-refundable as they are complimentary
• Trial credits follow the same validation rules as paid credits
• Trial credits can be used to verify 1,000 email addresses

4. Credit Purchase Refund Policy

4.1 Pay-As-You-Go Credits (One-Time Purchase)

Credits purchased through pay-as-you-go packages are generally non-refundable once the purchase is complete because:

• Credits are instantly added to your account and available for immediate use
• Credits do not expire and retain their value indefinitely
• You have the flexibility to use them at any time

4.2 Recurring Credit Subscriptions

For recurring monthly credit subscriptions:

• Credits are billed and added to your account monthly
• You may cancel your subscription at any time before the next billing cycle
• Credits already added to your account are non-refundable
• Cancellation takes effect at the end of your current billing period
• Unused credits from previous months remain in your account after cancellation

5. Exceptional Circumstances and Support

While our standard policy is that credits are non-refundable, we understand that unusual situations may occur. In cases of:

• Technical errors resulting in incorrect credit deduction
• Service failures preventing email validation
• Duplicate charges or billing errors
• Unusual account activity or suspected fraud
• Any other exceptional circumstances

Please contact our support team immediately at info@targetpulse.net. We will thoroughly review your case and may issue refunds or credit adjustments on a case-by-case basis at our discretion.

6. Service Quality Issues

If you experience technical issues or service disruptions that prevent email verification:

• Credits will not be deducted for failed validations due to our system errors
• Report any validation issues immediately to our support team
• We may add compensatory credits to your account for service disruptions
• Extended outages may qualify for partial refunds at our discretion

7. Account Termination and Violations

If your account is terminated due to violation of our Terms of Service or Acceptable Use Policy:

• No refunds will be issued for unused credits
• Access to your account and remaining credits will be permanently revoked
• Recurring subscriptions will be immediately cancelled

8. How to Request a Refund or Report Issues

To request a refund or report unusual activity, please contact our support team:

Please include the following information in your request:

• Your account email address
• Transaction ID or order number
• Detailed description of the issue or unusual activity
• Date and time of the incident (if applicable)
• Screenshots or evidence supporting your claim (if applicable)
• Number of credits affected

9. Refund Processing Timeline

If your refund request is approved:

• We will review your case within 2-3 business days
• You will receive a response via email regarding the decision
• Approved refunds will be processed within 5-10 business days
• Refunds will be issued to the original payment method via our payment processor
• It may take an additional 5-7 business days for the refund to appear in your account, depending on your payment provider

10. Chargebacks

If you file a chargeback or payment dispute with your bank or payment provider without first contacting us to resolve the issue:

• We reserve the right to permanently terminate your account
• You will be banned from future use of our services
• All remaining credits will be forfeited
• We will provide evidence to the payment processor defending the charge

We strongly encourage you to contact our support team first. We're committed to resolving issues fairly and promptly.

11. Credit Transfers and Account Sharing

Credits are non-transferable between accounts. Refunds will not be issued for:

• Credits purchased on the wrong account
• Requests to transfer credits to a different account
• Account sharing violations

12. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the new policy.

13. Contact Information

If you have any questions about this Refund Policy or need assistance, please contact us:

Our support team is committed to addressing your concerns and finding fair solutions. We typically respond to all inquiries within 24-48 hours.